Plugin Admin (Demo)

💬 AI Live Chat

Floating chat widget powered by Claude. Customers can ask questions and track orders by providing their order number & email.

Included with your Plugin + Theme bundle — runs on our hosted AI (no API key needed), within your plan's monthly AI limit.

Enable Chat Widget	Show chat bubble on all pages
AI Model	Haiku handles 99% of support chats well at ~10× lower cost.
Default Language	The language the chat agents greet and reply in by default. If a customer writes in a different language, the agent switches to match them. All widget texts (queue messages, buttons, greetings) are auto-translated when you save — this uses one AI request per language change.
Secondary Language	Fallback only. The chat agents always start and stay in the Default Language above — they don't switch just because a customer writes in another language. Only if a customer clearly struggles with the default language, or repeatedly insists on chatting in another language, can the agent offer to continue in this secondary language instead. The widget interface texts (buttons, queue messages, etc.) stay in the Default Language regardless.
Bot Display Name
Opening Greeting	First message shown when the chat opens. Leave blank for the default.

🎭 Agent Behaviour

Fine-tune how the support agents talk and what they do. Every field below is optional — leave it blank (or on its default) to keep the current built-in behaviour. Nothing here removes the agents' existing knowledge, order tools or safety rules.

Business description

How the agent describes the business. Written to follow “…working at Demo, ” — so start with a lowercase phrase like the placeholder. Leave blank for the default.

Conversation style

The overall tone the agents write in.

Emoji usage

Allow agents to admit they're AI?

Let an agent acknowledge it's an AI assistant if asked directly

Off (default): agents always stay in character as human support staff and never admit they're an AI.

Active agents

Which agents appear in the chat. Each has its own profile photo. At least one must stay on (if you uncheck them all, all are kept).

Emma Lucas Olivia William Elin Oscar Sofia Liam Anna Erik Maja Hugo

Extra agent names

Optional. Comma-separated extra agent names to add to the rotation. These won't have a real profile photo — they use a generated avatar instead. Leave blank to use only the agents above.

Transfer departments

Comma-separated teams an agent can transfer a chat to. Leave blank for the default (Billing, Technical Support, Orders & Delivery, Account Security, Account Strategy).

Banned phrases

Optional. Extra phrases the agents must never write, added on top of the built-in list.

Extra instructions

Free-form instructions added to the agents' system prompt. These take priority where they conflict with the defaults — your direct line to tell the agents anything extra.

⭐ Customer Ratings

5 / 5 average over the last 6 rated chats.

Date	Agent	Rating
Jun 19, 2026 10:58	Anna	★★★★★
Jun 19, 2026 10:57	William	★★★★★
Jun 19, 2026 10:51	Anna	★★★★★
Jun 15, 2026 23:18	Olivia	★★★★★
Jun 15, 2026 08:00	Anna	★★★★★
Jun 14, 2026 20:27	Olivia	★★★★★

✨ AI Comment Suggestions

When a customer buys custom comments, this lets them generate personalised comment suggestions with one click. Claude looks at each selected picture and writes natural, picture-specific comments — like a friend or family member would — in the language the customer picks, and pre-fills the comment fields. Customers can edit anything before ordering.

Included with your Plugin + Theme bundle — runs on our hosted AI (no API key needed), within your plan's monthly AI limit.

Enable AI Suggestions

Show a "Suggest comments with AI" button on custom-comment orders

AI Model

Both can read pictures. Haiku is cheaper and fast; Sonnet writes slightly more natural comments.

Relationship / tone

How close the "commenter" should sound to the person in the photo.

Emoji usage

Default language

Pre-selected language on the order form. The customer can change it per order before generating.

Extra instructions

Free-form guidance added to the AI's instructions for every generation.

✉️ Email Notifications

Branded HTML emails sent to customers. Turn the whole system off to fall back to WooCommerce defaults, or disable individual messages below.

Enable branded emails	Enable Master switch. When off, no plugin emails are sent.

From name	Sender name shown to customers. Defaults to your site name.

Accent colour	Hex colour for headers and buttons, e.g. #22D3EE.

Footer text	Small print shown at the bottom of every email.

📬 Which emails to send

Order confirmation	Enable Sent right after payment — confirms the order and links to the live tracking page.

Order delivered	Enable Sent when an order is fully delivered.

Refill processed	Enable Sent when the refill guarantee tops up a dropped order.

Subscription reminder	Enable Sent before a recurring plan is due for renewal.

VIP activated	Enable Sent when a customer activates VIP membership.

Review request	Enable Sent a day after delivery, inviting the customer to leave a review.

🧪 Test

The test email ignores the toggles above so you can always preview the design.

Plugin Admin (Demo)

⚡ SMMservices Settings

Welcome to the live demo